The Government has admitted it has failed to get involved in the NHS technical revolution since problems first emerged in 2004. This story can be seen in detail on Outsourcing Magazine.
There are two points in this story we would like to look at:
"...One of the biggest problems was caused by rolling out systems without satisfactorily engaging with the staff they were supposed to serve..."
When implementing a new IT infrastructure that will affect the operations of the entire organisation it is paramount that communication remains a priority. Many businesses fail to understand the needs of their employees, capabilities and skills and to communicate this in an effective fashion that will get them supporting you and the adoption of new technologies.
More often than not organisations implement a massive IT project and they do not benefit fully from the implementation. It is essential that excellent project management, communication and IT expertise is at the front of any new project lay-out.
"...Technical problems later kicked in, including key suppliers missing deadlines..."
This too is not a surprise if the NHS failed on the first point. Bad project management will mean that suppliers waste their time and miss deadlines. Without pressing supplier's to meet deadlines and more importantly engaging them to discover potential technical problems during implementation it is highly likely you will come into severe challenges.
The NHS and those involved in the implementation should take stock immediately and communicate clearly the future of this project before it wastes further millions of British taxpayers money.
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